Hwarak Chicken — Privacy Policy

Last updated: April 28, 2025

Disclaimer: This template is provided for general informational purposes and does not constitute legal advice. Consult qualified counsel to ensure compliance with all applicable laws.

1. Introduction

Hwarak Chicken (‘Hwarak’, ‘we’, ‘us’, ‘our’) operates the website hwarakchicken.com and related services (collectively, the ‘Service’). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make purchases through the Service.

2. Information We Collect

• Information you provide: name, email address, telephone number, delivery or billing address, payment details, feedback and any other information you voluntarily submit.

• Information collected automatically: IP address, device type, browser type, referring URL, pages visited, time spent, and cookies or similar technologies.

• Information from third parties: data from social‑login providers, payment processors, delivery partners and marketing platforms.

3. How We Use Your Information

We use your information to:

1. Process, confirm and deliver your orders;

2. Communicate with you about your account or transactions;

3. Send promotional messages (you may opt out at any time);

4. Personalise and improve the Service;

5. Detect, prevent and address fraud or security issues;

6. Comply with legal obligations and enforce our Terms.

4. Cookies & Tracking Technologies

We use first‑ and third‑party cookies, pixels and similar technologies to recognise repeat visitors, remember preferences, measure campaign performance and analyse traffic. You can control cookie preferences via your browser settings; however, disabling cookies may affect site functionality.

5. Legal Bases for Processing (EEA/UK Users)

We process personal data when: (i) necessary to perform a contract (fulfilling your order); (ii) you have given consent (marketing emails); (iii) we have a legitimate interest (fraud prevention, analytics); or (iv) required by law.

6. Sharing & Disclosure

We share information only as needed with:

• Service providers (e.g., payment gateways, delivery couriers, email platforms) bound by confidentiality;

• Business partners in connection with promotions or loyalty programmes (with notice);

• Authorities when required to comply with law, protect rights or safety;

• Successors in the event of a merger, acquisition or asset sale.

7. Data Security

We employ administrative, technical and physical safeguards designed to protect information from unauthorised access, alteration or destruction. No internet transmission is completely secure; use the Service at your own risk.

8. International Transfers

Your information may be processed outside your jurisdiction, including in countries that may not provide the same level of data protection. We take steps to ensure appropriate safeguards (e.g., Standard Contractual Clauses).

9. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal data, and to portability of data. To exercise these rights, contact us using the details below. You may also opt out of marketing at any time.

California Residents (CCPA)

California users may request information about categories of personal data we collected, sold or disclosed, and may opt out of the ‘sale’ of personal information.

Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children.

10. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with a revised ‘Last updated’ date. Material changes will be highlighted.

12. Contact Us

Questions about this Privacy Policy? Email hwarak_usa@hfbg.kr or write to: Hwarak Chicken, 136-95 Roosevelt Ave, Flushing, NY 11354, Flushing, NY 11354